Service Delivery Analyst
Job Family: Healthcare Gateway
Closing Date: Tuesday 16 February 2021
Your new role
Healthcare Gateway’s unique software connects over 180 health and social care organisations across the UK to share 30 million patient records. We are looking for a proactive Service Delivery Analyst with superb customer service skills and a strong understanding of HTML and XML code, to provide support to our customers and partners using our market-leading software – the Medical Interoperability Gateway (MIG).
As Service Delivery Analyst you’ll be responsible for providing an excellent level of 1st line support to Healthcare Gateway Services and MIG related incidents whilst also supporting with Partner integration. You’ll also refer incidents, where appropriate, to the 2nd line support Analysts as well as Platform Support and the Development team, to ensure incidents are resolved within the contracted timescales.
(Due to current COVID restrictions the team are currently working from home.)
The team you’ll join
You’ll be part of our Healthcare Gateway Technical Integration department, which are a close-knit team of individuals passionate about innovation and what we do. You’ll have regular contact with the wider Healthcare Gateway team; including our sales, marketing, project management and product teams, so plenty of knowledge and expertise to help you to succeed in your role!
What you’ll bring
These are the skills and experience you’ll need to set yourself up for success in this role, however, we’d still love to talk to you even if you don’t tick all of them:
- A strong technical background and the ability to resolve technical issues
- Previous experience in a technical support environment at 1st line level
- Strong understanding and troubleshooting ability with HTML and XML, knowledge of SOAP/REST would be advantageous
- Educated to Degree level or equivalent ITIL qualification
- Excellent communication and problem-solving ability
What we’ll give you
Not only will you get the opportunity to work with and learn from a great group of people, you will also have the chance to develop within the business. You’ll build close working relationships with a range of stakeholders and know that what you are doing is genuinely assisting healthcare professionals provide better, faster and cheaper patient care.
You’ll also get practical things like 23 days holiday, a contributory pension, lifestyle savings and a healthcare cash plan, so whenever the time comes and you need some help with your health, we’ll make sure you’re not out of pocket and life assurance to give you some peace of mind.
Free on-site parking is available at the office, which is also a short walk from local bus routes. Core hours for the role are 37.5 hours per week, between the hours of 8 and 5 Monday to Friday.
So, if this snapshot of the role looks interesting, click here to apply. If you don’t apply now, the job may vanish, but don’t panic; sign up for our job alerts and we’ll keep you updated.